Systems care

Know who acts
when the workflow
needs attention.

Agree how the systems behind your client process will be checked, maintained and supported after implementation.

Care is scoped separately.

Your agreement defines coverage, service hours, response arrangements and included capacity. It is a bounded service, not a general 24/7 helpdesk.

Discuss Systems care

What care can include

Useful checks.
Actionable follow-through.

We review the workflow and the actual support need before recommending ongoing work. The proposal confirms which activities are included.

  1. Check the agreed workflow.

    Define useful service checks, alert routes and the conditions that need attention. Record what each check can and cannot tell you.

  2. Give an issue a clear owner.

    Triage the impact, record the next action and distinguish responsibilities between AC Tech, your team and software providers.

  3. Maintain within a defined allowance.

    Agree the capacity for maintenance and small changes. Larger improvements get a separate scope and estimate before work begins.

  4. Review what keeps coming back.

    Review recurring exceptions, completed work and the next priorities. Keep instructions and ownership aligned with the process.

The agreement

A service you can
understand and review.

We first confirm whether the systems can be supported and identify any initial setup or remediation. That work is separated from the ongoing service and its price.

Third-party subscriptions, consumption charges and larger projects are identified separately. Response commitments apply only as stated in the accepted agreement.

Coverage
The named systems, workflow steps and environments.
Availability
Service hours, contact routes and response arrangements.
Capacity
Included checks, maintenance and small-change allowance.
Responsibilities
Access, issue ownership, escalation and recovery.
Commercial terms
Price, review cadence and additional-work arrangements.

Client Operations

The connections, handovers and reports supporting the client workflow.

Explore Client Operations

Managed Workplace

Microsoft 365 administration, user access and agreed service checks.

Explore Managed Workplace

AI Adoption

Review rules and quality checks around an agreed AI task.

Explore AI Adoption

What needs looking after?

Tell us about the systems, the recurring issues and the people who own them. We will review the fit and the support scope.

Discuss Systems care